SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD

PRACTICE EMPATHIC LISTENING.

Empathic listening means listening with the intent to understand. This type of listening gets inside another persons frame of reference. You see the world the way they do; you understand their paradigm; you relate to how they really feel.

Stephen R.Covey

FIRST UNDERSTAND THE PROBLEM.

Yon may find you have a tendency to rush in, to fix things up with good advice. But you may often fail to take the time to deeply understand the problem first. This is the key to interpersonal communication.

Stephen R. Covey

SEE THE PERSPECTIVE OF OTHERS.

Show that you really understand where another person or organization is coming from: What are their goals? What is their point of view? When you truly see the perspective of others, you significantly increase the credibility of your own ideas and opinions.

Stephen R. Covey

INFLUENCE OTHERS BY EXAMPLE.

Your example flows naturally out of your character, the kind of person you truly are. Your character is constantly radiating and communicating. From it, others come to instinctively trust or distrust you and your actions.

Stephen R. Covey

EMPLOY ETHOS, PATHOS, AND LOGOS.

Ethos relates to your personal credibility; pathos has to do with your feeling, empathic side; logos is your logic. When you employ all three of these qualities in your interactions, you’re taking all known facts and perceptions into account, which benefits everyone.

Stephen R. Covey

SET UP ONE – ON – ONE TIME.

Create opportunities to interact one – on – one with your boss, your children, your spouse, your friends, and your employees. When you listen, you learn, which opens the door to creative solutions and mutual trust.

Stephen R. Covey.

DIAGNOSE, THEN PRESCRIBE

Diagnosing, then prescribing is the principle that’s appropriate for medicine, Law, product design, Engineering and much more. In fact, it’s a principle evident in all areas of life. It has its greatest power, though, in the area of interpersonal relations.